Section 8
8-1
Models 340, 341, 342
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. No product is being
dispensed with the
draw valve opened.
a. Improper mixing of
product. a. Carefully follow the directions
for mixing the product.
--
b. There is a mix low condition. b. Add mix to the mix hopper. 5-1
c. The torque arm is not installed. c. Install the torque arm.
d. The torque rotor is bent or improperly
installed.
d. Replace the bent rotor or follow
the assembly procedures.
6-1
2. The product is too
thin
a. Improper mixing of product. a. Carefully follow the directions
for mixing product.
--
b. Scraper blades are missing or incorrectly
installed.
b. Replace or install the scraper
blades correctly.
6-1
c. The consistency control knob needs
adjusting.
c. Adjust accordingly. 5-1
d. The torque rotor bound, leaving the torque
arm in the COLD position.
Therefore, the compressor will not run. (Far
Right)
d. Free the torque rotor. --
3. The product is too
stiff
a. The torque rotor bound, leaving the torque
arm in the WARM position. Therefore, the
compressor continually runs. (Far Left)
a. Free the torque rotor. --
b. The torque arm is bent or is missing. b. Install or replace the torque
arm.
6-5
c. The consistency control knob needs
adjusting.
c. Adjust accordingly. 5-1
d. Improper mixing of product. d. Carefully follow the directions
for mixing product.
--
e. There is insufficient product in the freezing
cylinder.
e. Keep the hopper full of mix. 5-1
4. The freezing cylinder
walls are scored
a. Scraper blades are damaged. a. Replace scraper blades. No Tag
b. Missing or worn front bearing on freezer
door.
b. Install or replace the front
bearing.
6-1
c. Machine was placed in AUTO before all
sanitizing solution was removed from
freezing cylinder.
c. Place machine in AUTO only
after priming is complete and all
sanitizing solution has been
removed.
6-10
d. The beater assembly is bent/damaged. d. Call a service technician to
repair or replace.
---
5. Unable to remove
the drive shaft.
a. There is lubrication on the square end of the
drive shaft.
a. Do not lubricate the square end.
Contact service technician for
removal.
6-1
b. The corners of the drive shaft and/or drive
coupling are bent.
b. Replace the drive shaft and/or
drive coupling.
--