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Force post transactions are disabled by default
The Force Post function allows prior authorization numbers to be manually keyed in. For your
protection, this capability is disabled by default on your terminal. If you need to process a
Force Post, please call the TD Merchant Solutions Help Desk at 18003631163 to enable
the capability after being authenticated. It is strongly recommended that you protect the
Force Post function with a password. Please see the Merchant Guide for more information.
Call for authorization
Sometimes, due to a communication or security issue, a transaction cannot or should not be
completed. See the list of messages and events below that will cause you to call for authorization.
Note: You must call for authorization for every force post transaction performed on your terminal.
Whenever Action
…the card number on the
screen does not match the
number embossed on the
card.
Press the Cancel key and call for a voice authorization
immediately.
Request a CODE 10 authorization. In this situation, you
may be dealing with a fraudulent card and CODE 10 will
alert the inancial institution to this possibility.
…the cardholder signature on
the receipt does not match the
signature on the reverse of the
card.
Call for a voice authorization.
Request a CODE 10 authorization. The inancial institution
will be able to advise whether or not the correct individual
is using the card. They will also tell you how to proceed.
…you have any doubts about
the validity of a card or a
transaction.
Call for a voice authorization.
Request a CODE 10 authorization. The inancial
institution will be able to advise whether or not the
correct individual is using the card. They will also tell
you how to proceed.
Financial Transactions (Standalone)
The TD Move 5000 standalone solution can perform the following transactions:
• Sale (purchase)
• Phone / Mail sale
• Force post (Sale, Void, Pre-Auth)
• Return (refund)
• Void
• Pre-authorization*
• Pre-authorization Completion*
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