TD Move 5000 - Reference; Lost or Stolen Equipment

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Reference
Lost or stolen equipment
If your device has been lost or stolen, please:
1. Contact the TD Merchant Solutions Help Desk immediately to report the
incident. (Stolen or lost)
2. Contact the police to ile a report. (Stolen only)
What should I do when the police arrive regarding the stolen device?
If a police oicer arrives on site please record the following:
• Oicer’s name
• Oicer’s jurisdiction
• Oicer’s contact information
• Stolen device’s serial number
The oicer should provide you with a report number. After obtaining the above from the
oicer, please contact the TD Merchant Solutions Help Desk and provide this information
so that you can receive a replacement device.
Please see the template below to ensure that you record all the required information.
Police Information
Name
____________________________________________________________
Jurisdiction
____________________________________________________________
Contact Information
PH#________________________________ EXT #________________
FAX# ______________________________________________________
Email _____________________________________________________
Report Number
____________________________________________________________
Device Information
Serial Number of the
Stolen Device
____________________________________________________________