TD Move 5000 - Return (Debit); Void; Transaction Recall

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Return (debit)
You use this option to fully or partially return any sale transaction that is in a settled batch. If
the transaction is in an open batch you must perform a Void.
1. Tap the Return icon or press 2 on the keypad.
2. Enter the total return amount.
3. Customer selects to method to read the card that the initial sale was done on
(Insert or Swipe).
Insert / swipe card
a) Customer conirms amount (Yes or No).
b) Customer selects account (Chq or Sav).
c) Customer enters PIN and taps Enter.
4. The transaction is approved and the receipts are printed.
Void / Transaction Recall
You use this option to pull up any transaction that is in an open batch on a terminal and
review it with the option of voiding it. If the transaction is in a closed batch you must perform
a return. See page 14 for more information on returns.
1. Void: Tap the Void icon or press 3 on the keypad and go to step 2.
Transaction Recall: Press 6 on the keypad and go to step 3.
2. Verify if you are voiding a pre-authorization (Yes or No). This will ilter the transaction
records to make it easier to search. This will be visible only if pre-authorizations are
enabled on this terminal.
3. Select how you wish to look up the transaction (All, Reference #, Clerk #, Invoice #,
Account #, RRN or Approval Code).
• All displays every transaction on the terminal.
• Reference # displays a transaction by its reference number. You can ind
this information on the receipt.
• Clerk # displays every transaction performed by a speciic clerk number
in the open batch on this terminal.
• Invoice # displays a transaction by its invoice number. You can ind this
information on the receipt.
• Account # displays every transaction by the last four numbers on the card
Debitreturnsaredisabledbydefault.Ifyouwishtoactivatedebitreturnsonyourterminal
pleasecalltheTDMerchantSolutionsHelpDeskat18003631163.Ifyouareconcerned
aboutenablingdebitreturns,youcanpasswordprotectallreturnsonyourterminal.
• Abatchisagroupoftransactionsthatyoumustsubmittotheissuertoacceptinorder
foryoutobepaid.
• Onceyouclosethebatchorperformsettlement,thesetransactionsaresenttothe
issuerforsettlementandthentheywilldepositthefundsintoyouraccount.