TD Move 5000 - Page 20

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that was used. You can ind this information on the receipt or this can be
provided by the customer.
• RRN displays a transaction by its RRN number. You can ind this information
on the receipt.
• Approval Code displays a transaction by its approval code. You can ind
this information on the receipt.
4. Enter the information you wish to use to search for a transaction and press OK.
5. If multiple transactions are displayed, use the arrow keys on the screen to scroll to
the desired one and press OK.
6. The transaction is displayed with all the information. Press OK to void this transaction.
7. Conirm this selection (Yes or No). The transaction is voided.
Force post
Use these instructions to process a force post credit card transaction on the terminal for card
present, card not present transactions (mail order and phone orders) and pre-authorizations.
1. Press OK  Force Post  Force Sale or Force Ph/Mail.
2. Enter the dollar amount and press OK.
3. Perform one of the following payment methods for the credit card in question:
Swipe or Manual entry.
Swipe card
a) Verify the card info with what is on the screen and press OK. Go to step 4.
Manually enter card
a) Enter the account number and press OK.
b) Enter the expiry date and press OK.
c) A manual imprint of the credit card is required. Make the imprint and press OK.
d) Enter the CVD number and press OK. Go to step 4.
4. Then enter the authorization number and press OK.
5. The screen shows that authorization number, the transaction total and the receipts
print. The customer must sign the signature ield on the merchant copy for a Force
post sale transaction.
BeforeyoucanperformthistransactionyoumustcalltheTDMerchantSolutionsHelpDesk
at18003631163andreceiveanauthorizationnumber.