Thermo Scientific TSX Series User Manual

Ultra Low Temperature Freezers Connectivity Troubleshooting | 43
Note: After resetting (such as a unit factory reset) and reconnecting to InstrumentConnect, the freezer will appear as a new
connection within the user's connected devices on InstrumentConnect. This is because a new security certificate will be 
established. The freezer will be unable to reconnect to the original device under the "old" security certificate.
Connectivity Options in
freezer UI are grayed out
and non-responsive.
Device not connecting to
the Cloud Portal.
Firewall ports closed.
Verify with local IT that ports 443, 123, and 80 are open to
the Internet in the facility's firewall.
Use the telnet app from a computer on the same network.
*Telnet is NOT enabled by default in Windows
*telnet apps.thermofisher.com 443
*telnet apps.thermofisher.com 123
Connect device to cloud
using 3G/4G hotspot.
Confirm if the Hotspot works at the location and allows
internet connection using a laptop or tablet.
If the device connects to the cloud, the issue is with the IT
security. Work with Local IT to resolve the issue.
If device does not connect through a hotspot, call service.
UI firmware. Call service.
Problem Cause Solution

Thermo Scientific TSX Series Specifications

General

Type	Laboratory Refrigerator
Cooling Type	Forced air cooling
Defrost Type	Automatic
Door Type	Solid or glass door options
Controller Type	Microprocessor
Certifications/Compliance	UL, CE
Energy Consumption	Varies by model; refer to product specification sheet
Voltage	115V
Exterior Dimensions (H x W x D)	Varies by model; refer to product specification sheet
Interior Dimensions (H x W x D)	Varies by model; refer to product specification sheet
Weight	Varies by model; refer to product specification sheet
Shelves	Adjustable shelves
Energy Efficiency	Energy Star certified models available