ThinkPad E470 - Chapter 7. Recovery Information; Resetting Your Computer; Using Advanced Startup Options; Recovering Your Operating System if Windows 10 Fails to Start

Chapter6.Troubleshootingcomputerproblems
Thischapterprovidesinformationaboutwhattodoifyouexperienceaproblemwithyourcomputer.
Generaltipsforpreventingproblems
Thistopicprovidesthefollowingtipstohelpyoupreventcomputingproblems:
•Emptyyourrecyclebinonaregularbasis.
•Usediskdefragmenttoolregularlyonyourstoragedrivetoimprovedataseekandreadtimes.
•Tofreeupdiskspace,uninstallunusedprograms.Youalsomightwanttolookforprogramduplicationor
overlappingversions.
•CleanoutyourInbox,Sent,andTrashfoldersfromyoure-mailclientprogram.
•Backupyourdataatleastonceaweek.Ifcriticaldataispresent,itisagoodideatobackupthedata
daily.Lenovohasmanybackupoptionsavailableforyourcomputer.
•Schedulesystemrestoreoperationstotakeasystemsnapshotperiodically.Forinformationaboutsystem
restore,see“Recoveryinformation”onpage73
.
•Gotohttp://www.lenovo.com/supporttodownloadandinstallupdatesforthedevicedriversandUEFI
BIOSwhenneeded.
•Keepuptodatefordevicedriversonothernon-Lenovohardware.Beforeupdatingdevicedrivers,read
thedevicedriverinformationreleasenotesforcompatibilityorknownissues.
•Keepalogbook.Entriesmightincludemajorhardwareorsoftwarechanges,driverupdates,minorissues
youhaveexperienced,andhowyouresolvedtheminorissues.
•Ifyoueverneedtorunarecoveryonyourcomputertoreturnthepreinstalledcontentsontothemachine,
thefollowingtipsmighthelpalongtheway:
1.Removeallexternaldevicessuchastheprinterandkeyboard.
2.Ensurethatyourbatteryischargedandyourcomputerhastheacpowerconnected.
3.AccessThinkPadSetupandloadthedefaultsettings.
4.Restartthecomputerandstarttherecoveryoperation.
5.Ifyourcomputerusesdiscsastherecoverymedia,donotremovethediscfromthedriveuntil
promptedtodoso.
DiagnosingproblemswithLenovoCompanion
LenovoCompanionispreinstalledonyourcomputerandalsoisavailablefordownloadat:
https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoCompanion,save
andprintthelogfilescreatedbytheprogram.YouneedthelogfileswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoCompanionsupportsthehardwarescanfunction.Itcombinesdiagnostictests,systeminformation
collection,securitystatus,andsupportinformation,alongwithhintsandtipsforoptimalsystem
performance.TorunLenovoCompanion,see“AccessingLenovoprograms”onpage10
.
Foradditionalinformation,seethehelpsystemoftheprogram.
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