TROUBLESHOOTING
P17
English
found USB device. In case the receiver has successfully detected the USB device after a short time you will
see another message about the availability of new software. Select OK to start the download and update.
After the update the receiver will reboot automatically on the last watched channel.
NOTE: If the receiver should behave in an unexpected way after a software update, please perform a
factory reset. See chapter 7.1.4..
WARNING: After an update the receiver restarts automatically on the last watched channel. During the
upgrade process NEVER disconnect the receiver from the mains respectively from the antenna
cable or switch off the power! Doing so might damage your receiver and will void warranty!
8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Check the receiver according to the
procedures shown below. If the receiver does not work properly after checking it, please contact your
dealer or the local Service Hotline or send email to our Support via www.thomsonstb.net. Do NOT try to
open or disassemble the receiver. It may cause a dangerous situation and warranty will be void.
Problem Possible cause What to do
LED indicator is not lit The mains lead is unplugged Check the mains plug
No signal found The antenna is disconnected
The antenna is damaged/misaligned
Out of digital signal area
Active antenna requires to switch ON
the antenna power/external power
Check the lead of the antenna
Check the antenna
Check with your dealer
Switch the antenna power of the
receiver ON/connect external power
No picture or sound on TV
or amplifier
HDMI or SCART is not selected on
your TV or amplifier or the unit is
set to higher resolution as the TV
supports.
TV/amplifier is not switched on
Switch to correct TV/amplifier input
Select lower resolution on receiver
Switch TV/amplifier on.
Check if S/PDIF connection is used.
Scrambled channel
message
Channel is scrambled Check if you have the rights to watch
this channel
No response to the
remote control
The receiver is off
The remote control is not aimed
correctly
The front panel is obstructed
The batteries of the remote control
are exhausted
Plug in and turn on the plug
Aim the remote control at the front
panel
Avoid obstructions
Replace the batteries of the remote
control
Forgotten Parental
Control PIN code
Forgotten channel lock
code
Default PIN is 0000
Contact your local Service Hotline
or send an email to our Support via
www.thomsonstb.net
After moving the receiver
to another room/area
you are no longer able to
receive digital reception
The antenna signals are too weak
The signal strength/quality might be
less than before, if using an indoor
antenna
Press
on the remote control to
check the signal bars on screen and
adjust the antenna for (maximum)
reception. Alternatively, do a rescan
of the channels.
When using an active antenna, check
if the antenna power setting is On
Try using an outdoor antenna
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