Appendix
35
Appendix
Service
You have purchased a modern product of Tiptel. The highly modern
production ensures consistently high quality. The production is
certified according to DIN EN ISO 9001.
If, however, problems occur or you have questions regarding the
operation of our devices, please contact your local dealer.
Guarantee
Please contact your local dealer or importer for details about
guarantee claims for non EC countries.
Within the European Community the following guarantee regulation
applies:
Your contact for services arising from guarantee obligations is the
authorised dealer where you bought the device.
Tiptel grants a guarantee of 2 years from the date of handover for
the material and for the manufacturing of the telecommunications
terminal unit.
Initially, the purchaser shall have only the right of subsequent
performance. Subsequent performance entails either repair or
the supply of an alternative product. Exchanged devices or parts
shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either
demand a reduction of the purchase price or withdraw from the
contract.
The purchaser shall notify the dealer immediately of any defects
found. Proof of the guarantee entitlement shall be furnished by
standard proof of purchase (receipt or invoice).
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