Toshiba Strata CTX - Miscellaneous Tab

System Administrator
Miscellaneous Tab
Strata CTX ACD System Administrator 10/04 3
Miscellaneous Tab
³ To change the access code
1. From the Miscellaneous tab, click Change in the Trunk Access Code section of the
screen. The field changes to a white background.
2. Enter the new access code. The code is saved automatically.
FIELD DESCRIPTION
Trunk Access
Code
The trunk access code for dialing out (e.g., 8 or 9. Field defaults to 8.
Intermediate ACD Pilots
Intermediate Pilot DNs are provided as a means for directing a call into
an ACD Pilot. This simulates getting a DNIS number for MIS reporting.
Pilot DN Define the Pilot DN where the ACD calls for this group will be
delivered. From the ACD Groups tab, go to the Main Menu and select
Edit. The Edit ACD Group window opens. Pilot DNs are created in
CTX Program 540. (See the Strata CTX ACD Installation Guide.)
From the General tab, enter a Name. Then fill in or select the
appropriate parameters.
Route Destination Enter a Pilot DN destination for the routing point of an Intermediate
Pilot DN.
6713