Toshiba Strata CTX - Alarms;Notification Tab

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System Administrator

ACD Groups Tab

28 Strata CTX ACD System Administrator 10/04

Alarms/Notification Tab

Up to eight alarms can be reported to the Supervisor for each ACD Group. These

alarms are defined by choosing an alarm to be reported and then selecting the action to

be performed when the alarm occurs. See Table 5 for a list of available alarms.

FIELD DESCRIPTION

#1~#8 Choose one of the alarms from the drop-down menu. They are:

•None

• Agent Utilization > X%

•Busy Ratio > X%

• Active Agents + Supers <= X

• Available Agents + Supers <= X

• Call Abandoned

• Calls Waiting > X

• Longest Call Waiting > X seconds

• Calls Ringing > X

• Longest Call Ringing > X seconds

6660

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