System Administrator
Actions Tab
Strata CTX ACD System Administrator 10/04 5
Actions Tab
Defines what needs to happen when certain events take place. For example, when a
new call arrives it can have a delayed answer to reduce 800 number charges while
looking for an available Agent, but if an Agent is not found before the answering time,
then an “Action,” such as “Play an Initial Announcement” can be created.
The Actions shown are predefined and come with the system (shown below), so
generally, you can just select one of these. See Table 1 for detailed information on the
scripts and parameters.
The following procedure is for defining custom actions.
³ To change an action
1. From the Actions tab, highlight an Action in the list.
2. Click the Edit Selected Record icon. The Edit screen displays.
3. Make your changes and click OK.
Note It is not recommended that you change the default Actions. The recommended
method is to copy an Action, rename it, and edit this version for a specific
group of functions.
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