System Administrator
ACD Groups Tab
Strata CTX ACD System Administrator 10/04 21
General Tab
Refer to the following field definitions to enter or change ACD group information.
FIELD DESCRIPTION
Group ID (Required) Enter a group identification number.
Name (Required) Enter a name for the ACD Group.
Description (Optional) Enter a description for the ACD group.
Group Enabling Select one of the following: Enabled Always, Disabled Always, Use
Schedule. These options define whether the Strata ACD is handling
the calls or whether the calls follow the re-route action. When a queue
is disabled, all existing calls in the queue are to be handled normally
and all newly arriving calls immediately take the re-route action from
the queue.
Use Schedule: If this option is selected, the following fields are
activated: Sunday ~ Saturday and Start/Stop. These fields define the
day of the week and starting and ending times for a queue session.
Note: The Use Schedule is only available in the Enhanced Model.
6656
To Next Page
Loading...
