Strata ACD
Recording Announcements
42 Strata CTX ACD System Administrator 10/04
View Clients
This window enables you to view the ID numbers and names of all ACD Groups and
Agents.
FIELD DESCRIPTION
Echo Events
“Yes” means that data should be transmitted in two directions
(between the Client and the PBX). Do not change this setting.
Everything
Interest
“Yes” means that all information should be echoed. Do not change
this setting.
Groups of
Interest and
Agents of
Interest
All ACD Groups and Agents are listed by ID number.
6299
Handle Number associated with the TCP/IP number.
Assigned at the time of connection for ID purposes.
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