Strata ACD
Recording Announcements
38 Strata CTX ACD System Administrator 10/04
View Groups
³ To access the Strata ACD views, double-click on
the Strata ACD icon (shown right).
From the View Groups window, you can see call traffic for each ACD group.
Most of the items and fields are self-explanatory or have been previously described in
Chapter 1 – System Administration.
Note The “Monitor ID” is a reference number that can be used to search for specific
items in the log files.
Supervisor
Agents
Refresh
Group Properties
OAISYS Net Client Logon Settings
ACD Groups
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