Toshiba Strata CTX - Index

Strata CTX ACD System Administrator 10/04 47
Index
A
ACD groups
add supervisor, 16
change agent list, 25
create, 2
tab, 20
ACD telephone user guide, v
action
buttons, 2
settings, 7
actions, 5, 9
class, 6
type, 7
add
agent, 18
supervisor, 16
administrator
add or delete users, 2
agent/supervisor telephone user guide, v
agents, 24
add/change group, 25
tab, 18
alarms, 29
announcements, 22
basic, 33
default, 33
enhanced, 33
recording, 32
average connect time, 30
B
basic announcements, 33
C
call back, 13
call management, 22
call router, v
CD-ROMs, v
chat, v
conventions, iv
create ACD groups, 2
D
documents, v
E
enhanced announcements, 33
events, 43
F
first-time set up, 2