Toshiba Strata CTX - Page 58

Index
G ~ S
48 Strata CTX ACD System Administrator 10/04
G
general description, v
general tab, 21
getting started, 1
group properties windows, 39
groups
creating, 2
H
history, 45
I
installation guide, v
interflow, 9
L
log in, 2
log out, 2, 25
automatic, 24
log to file, 8
M
media, v
MIS server, 45
music-on-hold, 22, 30
N
Net Phone, v
Net Server, v
O
OAISYS, v
call router, v
Net Phone, v
Net Server, v
Voice Assistant, v
operations manual, v
overflow/reroute call, 22
P
parameters, 7, 9, 11
pilot DN, 3
Q
queue
enabled, 21
R
recording announcements, 32
related documents/media, v
reroute call, 22
route destination, 3
run va script, 7
S
screens
ACD groups tab, 20
DJHQWVWDE, 24
DODUPVWDE, 28
FDOOPDQDJHPHQWWDE, 22
JHQHUDOWDE, 21
PLVFHOODQHRXVWDE, 30
VXSHUYLVRUVWDE, 26
actions tab, 5
agents tab, 18
miscellaneous tab, 3
supervisors tab, 16
system administrator, 1
scripts, 9
send DDE message, 8
send email, 9
send LCD message, 8
set up ACD, 37
share agents, 9