Index
T ~ V
Strata CTX ACD System Administrator 10/04 49
start ACD System Administrator, 1
Strata ACD
events, 43
view calls, 40
view clients, 42
view groups, 38
view ports, 41
supervisors tab, 16, 26
system administrator’s guide, v
T
tabs
ACD groups, 20
agents, 18
general, 21
supervisors, 16, 26
telephone user guide, v
Toshiba-keyset interface (TKI), 44
transfer call, 8
transfer to va/announce, 7
troubleshooting
accessing views, 37
trunk access code, 3
U
unavailable, 25
automatic, 25
unavailable reasons, 4
user guides and manuals, v
V
VA
ports, 7
script, 7
VA (see Voice Assistant)
variables, 9, 11
view
calls, 40
clients, 42
groups, 38
ports, 41
Voice Assistant, v, 7, 32
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