Strata ACD
Recording Announcements
40 Strata CTX ACD System Administrator 10/04
View Calls
Enables you to view all ACD calls in the telephone system.
³ To see View Calls, Ports or Clients, select the desired view from the Views drop
down window.
Most of the fields are self explanatory, but a few which require further explanation are
described below:
FIELD DESCRIPTION
Call ID
The ACD system automatically assigns an ID number with an “@”
mark at the beginning.
Outside Number
If Caller ID is available, the telephone number displays; otherwise,
the trunk number displays.
Devices All of the devices involved in handling the call are listed. The number
of involved devices appears in parentheses.
6297
Views
Click to see other views. Highlight desired view.
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