Toshiba Strata CTX - ACD Groups Tab

System Administrator
ACD Groups Tab
20 Strata CTX ACD System Administrator 10/04
ACD Groups Tab
After ACD Agents have been assigned under the ACD Agents tab, you can create
ACD Groups.
³ To create ACD Groups
1. From the ACD System Administrator window, click the ACD Groups tab. The
group summary appears on the tab.
2. Select Edit, New Record or click the Edit or Add action button. The Add/Edit ACD
Group window displays. You can access the General, Call Management, Agents,
Supervisors, Alarms and Miscellaneous tab screens.
3. Add/change the information on the screens and click OK.
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