Toshiba Strata CTX - Table of Contents

Strata CTX ACD System Administrator 10/04 i
Contents
Introduction
Organization....................................................................................................................... iii
Conventions ........................................................................................................................iv
Related Documents/Media...................................................................................................v
General Description ..........................................................................................................v
User Guides and Manuals.................................................................................................v
CD-ROMs.........................................................................................................................v
Chapter 1 – System Administrator
Action Buttons ..................................................................................................................2
First-time Set Up...............................................................................................................2
Miscellaneous Tab ...............................................................................................................3
Unavailable Reasons............................................................................................................4
Actions Tab..........................................................................................................................5
Supervisors Tab .................................................................................................................16
Agents Tab.........................................................................................................................18
ACD Groups Tab ...............................................................................................................20
General Tab ....................................................................................................................21
Call Management Tab.....................................................................................................22
Agents Tab......................................................................................................................24
Supervisors Tab ..............................................................................................................26
Alarms/Notification Tab.................................................................................................28
Miscellaneous Tab ..........................................................................................................30
Recording Announcements................................................................................................32