Toshiba Strata CTX - Page 6

Contents
Chapter 2 – Strata ACD
ii Strata CTX ACD System Administrator 10/04
Chapter 2 – Strata ACD
Set Up ACD Views.........................................................................................................37
View Groups...................................................................................................................38
View Calls ......................................................................................................................40
View Ports ......................................................................................................................41
View Clients ...................................................................................................................42
Strata ACD Events..........................................................................................................43
Toshiba-Keyset Interface ...................................................................................................44
MIS Server .........................................................................................................................45
Index ......................................................................................................................................47