System Administrator
Actions Tab
6 Strata CTX ACD System Administrator 10/04
³ To add an action
1. From the Actions tab, click
the New Record icon. The
New Action screen
displays (shown below).
2. From the New Action
window, enter the action
name and type (or select
one from the drop-down
box). Depending upon the
type selected, a group of
fields display on the lower
portion of the screen (see
Field Descriptions below for explanations of the fields).
3. Check any Action Classes you want applied. Any displayed in grey automatically
do not apply to the type chosen.
4. Click OK.
FIELD DESCRIPTION
Name Enter a name for the Action to be added or change the name of an
existing action. We suggest selecting an action “Type” prior to creating
a name to avoid re-defining an existing action.
Action Class These items enable you to set system-wide functions. Only the actions
which apply can be checked. Items in grey do not apply. Available
options are:
• Initial Announce
• Periodic Announce
• Overflow/ReRoute
• Alarms/Notifications
• Enha nce d Call Mana geme nt
(Enhanced)
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