System Administrator
ACD Groups Tab
Strata CTX ACD System Administrator 10/04 27
Supervisor List
In this Group: In this Group: This box shows the supervisors assigned to this group.
Available Available: Displays a list of available supervisors. The ordering of the
supervisors may be assigned. This ordering is used for selected
supervisor search algorithms such as Linear or Round-Robin to define
the sequence of the search.
Supervisor Availability is defined as: A supervisor is available if the
supervisor is logged in, willing to receive calls, and NOT unavailable.
Note According to this definition, a supervisor can be available and
not ready to receive a call (e.g., busy) at the same time.
FIELD DESCRIPTION
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