Toshiba Strata CTX - Chapter 2: The Basics; Important - Read First

System Administrator
Actions Tab
Strata CTX ACD System Administrator 10/04 15
Logout on Missed Call from
which Group
The call back call follows the parameters set for the
queue where the call is attached.
Unavailable on Missed Call
The call back call follows the parameters set for the
queue where the call is attached.
Prevent Last Agent Logout/
Unavailable Calls Waiting
The call back call follows the parameters set for the
queue where the call is attached.
Agent List – Use for Linear and
Round Robin Call Distribution
The call back call follows the parameters set for the
queue where the call is attached.
Thresholds Calculation
Call back’s placeholder is not used in thresholds
calculation.
Preferred Agent
Preferred Agent feature applied to Call Back’s
placeholder.
ACD Help
ACD Help is available to Call Back’s calls when the agent
is connected to the caller.
Monitoring Calls
Supervisor is only allowed to monitor Call Back’s calls
when the agent is connected to the caller.
Table 4 Call Back Behavior (continued)
Operation Behavior