System Administrator
ACD Groups Tab
Strata CTX ACD System Administrator 10/04 23
ReRoute when
Disabled
This action is followed if the queue is Disabled.
Enhanced Call Management
(This section is only available in the Enhanced Model.)
#1~#4 Choose one of the triggers from the drop-down menu. They are: None,
Agent Utilization, Busy Ratio and Calls Waiting. When you select
Agent Utilization or Busy Ratio, you must also enter a percentage in
the next field. If you select Calls Waiting, you must also enter the
number of calls.
Action: Choose an action from the list to be taken when the trigger
criterion is met.
FIELD DESCRIPTION
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