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All TRUE® Fitness products are distributed by TRUE and are warranted
to the original registered Product purchaser and the parts of the TRUE
product (the “Product”) listed below, under normal use and service,
shall be free of manufacturing defects in workmanship and materi-
als only for the period of time beginning from the original date of
purchase set forth below:
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no servicing or
authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will result
in voided warranty.
NOTE: This product is intended for Residential use. If this product
will not be used in this particular setting, please contact TRUE as
is warranty is void.
Frame
The frame is warranted for defects in material and workmanship for
as long as the original purchaser owns the Product. The frame is
warranted for labor and freight (for part shipped from TRUE) for one
year from date of purchase. * This limited warranty on structural frame
does not include paint or coatings.
Drive Motor
The treadmill drive motor is warranted for defects in material and
workmanship for 30 years with a one year labor warranty. This limited
warranty does not cover damage or equipment failure resulting from
or caused by improper assembly/installation, failure to follow instruc-
tions and warnings in owner’s manual, accident, misuse, abuse, unau-
thorized modication, or failure to provide reasonable and necessary
maintenance.
Parts
The treadmill electrical parts and wear items are warranted for defects
in material and workmanship for ten years with one year labor war-
ranty. This limited warranty does not cover damage or equipment
failure resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual, ac-
cident, misuse, abuse, unauthorized modication, or failure to provide
reasonable and necessary maintenance. This limited warranty will ap-
ply to but may not be limited to the treadmill elevation motor, upper
control board, deck, running belt and drive belt. *TRUE Fitness shall
not warrant the performance of the heart rate system on its products,
as the heart rate system performance varies, based on user’s physiol-
ogy, age, method of use and other factors. * This limited warranty
shall not apply to Software version upgrades.
Cosmetics
The treadmill cosmetic parts are warranted for defects in material
and workmanship for six months with labor warranty to match the
parts warranty period. This limited warranty does not cover damage
or equipment failure resulting from or caused by improper assembly/
installation, failure to follow instructions and warnings in owner’s
manual, accident, misuse, abuse, unauthorized modication, or failure
to provide reasonable and necessary maintenance. This limited war-
ranty will apply to but may not be limited to paint/coatings, covers/
caps, badges, overlays, safety key and straddle covers.
Device Connectivity
Device Connectivity elements; headphone jackand USB Port are
warranted for defects in material and workmanship for 90 days with
no labor warranty.
Labor
Labor is covered for a period of one year from the date of purchase
unless otherwise expressed within this limited warranty as long as a
TRUE authorized service provider performs the service. Service that
requires over 50 miles of travel may be subject to additional charges.
Reasonable and necessary maintenance includes proper lubrication
of the running deck and tread belt area as specied in the owner’s
manual.
Claims Procedure: TRUE Limited Warranty service may be obtained
by contacting the authorized TRUE dealer from whom the Product
was purchased. If the dealer from whom the Product was purchased
is no longer an authorized TRUE dealer, then TRUE Limited Warranty
service may be obtained by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Ho Road, St. Louis, MO 63366
1-800-883-8783, (Hours of operation 8:30am - 5:00 pm CST)
truetness.com / 800.426.6570 / 1.636.272.7100
Frame* Lifetime
Drive Motor 30 Years
Parts
Electrical
Wear Items
Cosmetics
10 Years
10 Years
6 Months
Labor
Parts
Motor
Cosmetics
1 Year
1 Year
6 Months
Device Connectivity
Headphone Jack &
USB Port
90 Days Parts,
No Labor
Residential Limited Warranty
PS800 Treadmills
CHAPTER 8: WARRANTY INFORMATION
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