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4.2 Troubleshooting Guide
The following guide lists the most common problems that may be encountered
when operating this bar code printer. If the printer still does not function after all
suggested solutions have been invoked, please contact the Customer Service
Department of your purchased reseller or distributor for assistance
Phenomenon Reasons Solutions
No ribbon
1. Running out of ribbon
2. The ribbon is installed
incorrectly.
3. The ribbon sensor is not
been well calibrated.
1. Supply a new ribbon roll.
2. Please refer to the steps in
section 3.2 Ribbon
Installation to reinstall the
ribbon.
3. Please calibrate the ribbon
sensor
No paper
1. Running out of label
2. The label is installed
incorrectly.
3. The moveable gap/black
mark sensor is not placed in
the proper location.
1. Supply a new label roll.
2. Please refer to the steps in
section 3.3 Label Roll
Installation to reinstall the
label roll.
3. Please move the sensor to the
proper location.
Poor printing
quality
1. Dirt is accumulated on the
print head.
2. The density setting is not
set properly
3. Ribbon and media are
incompatible.
4. The pressure of print head
is not set properly
1. Please refer to the steps in the
section 5.1 Print Head
Cleaning to clear the print
head.
2. Adjust the print density and
speed.
3. Change proper ribbon or
proper label roll.
4. Adjust the print head pressure
adjustment knob.
Power indicator
does not
illuminate
1. The power cord is not
properly connected.
2. The voltage setting of power
supply in the rear of printer is
set incorrectly.
1. Please check whether the
power cord is well connected
between printer and outlet.
2. Please set the voltage setting
of power supply at the rear of
printer to the proper voltage.
Paper jam
1. The label size is not set
properly.
2. Labels may be stuck in side
print mechanism.
1. a. Reset the label size.
b. Re-calibrate the
gap/black mark sensor.
2. Remove the stuck label.
Carriage open
The printer carriage is open. Please close the print carriage.
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