KANGAROO JOEY
™
36
Enteral Feeding Pump
Section XI — Customer Service
The circuitry of the KANGAROO JOEY Enteral Feeding Pump is not customer serviceable. In particular, electronic assembly rework by
non-authorized KANGAROO JOEY Enteral Feeding Pump technicians will likely affect accuracy. Certain replacement items, as listed
in Section XII – Service Part Numbers, are available from the service centers listed below.
All service personnel must be properly trained and qualified with operation of the KANGAROO JOEY Enteral Feeding Pump. Improper
service may impair operation of the pump.
Return for Repair
1. Call Customer Service for an Authorized Return Number and shipping instructions, using the appropriate phone number below.
2. Pack the instrument carefully and ship the insured parcel to the following locations (or your local service center):
United States Canada
Tyco Healthcare Group LP Tyco Healthcare Canada
98.6 Faichney Drive 7300 Trans Canadian Highway
Watertown, NY 13601 Pointe-Claire, QC H9R 1C7
1-800-448-0190 or (315) 788-5246 1-877-664-8926 or (514) 695-1220
U.K. Service Center (Outside of U.S. and Canada)
Tyco Healthcare Group LP
Technical Services
Unit 2, Talisman Business Centre, London Road
Bicester, OX26 6HR, UK
01869 328065
Section XII — Maintenance
For general maintenance issues not discussed below, contact Customer Service (Section XI).
WARNING: Do not open the main housing, as there are no user-serviceable parts inside. Opening of device may affect function of
device and voids the warranty.
The following maintenance items/parts can be replaced by the customer on the KANGAROO JOEY Enteral Feeding Pump. See Section
XIII for Service Part Numbers and Section XI for contacting Customer Service.
Top Door enclosing Pump Set Loading area
To replace the top door, see Figure 35 and do the following:
1. Place left door hinge onto the left hinge pin.
2. Carefully spread the door hinges apart.
3. Place the right door hinge onto the right hinge pin.
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