Need help?Do you have a question about the Tyro Go and is the answer not in the manual?
Download the Tyro Go app from the App Store or Google Play for supported devices and software versions.
Switch on Tyro Go, enable Bluetooth and Location services, then pair with the app.
Select card payment, enter amount, confirm, and let customer tap or insert card.
Details on logging into the app, including setting a new PIN.
Step-by-step guide to pairing the Tyro Go reader with your smart device via Bluetooth.
Steps to accept card payments, including contactless and chip, with PIN requirements.
Step-by-step guide on how to process a refund for a transaction.
Report lost or stolen devices immediately to Customer Support for remote deactivation.
Report loss to Customer Support immediately to lock the account and prevent fraud.
Steps to resolve disconnection issues, including app restarts, Bluetooth checks, and interference reduction.
Troubleshoot charging issues by trying a different USB port or forcing a shutdown.
List of common error codes, their display messages, and descriptions for troubleshooting.
Guidelines on maintaining inventory, safeguarding against tampering, and safe device return.
General| Connectivity | Bluetooth, Wi-Fi |
|---|---|
| Payment Methods | Visa, Mastercard, American Express, Apple Pay, Google Pay |
| Security | PCI PTS certified, end-to-end encryption |
| Compatibility | iOS, Android |
| Charging Time | Approximately 2 hours |
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