Tyro Go - Support and Care; Cleaning Your Tyro Go; Lost or Stolen Tyro Go; Damage to Your Tyro Go

Tyro Go EFTPOS reader user guide 13
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4. Support and care
For any issues, please call our 24/7 Australian support team at 1300 00 TYRO (8976) or email cs@tyro.com.
4.1 Cleaning your Tyro Go
It's essential to regularly clean your Tyro Go
to protect it from dirt and damages.
To do this:
• Use the same cleaning agents you would
use to clean a laptop or smartphone, e.g. only
a solution of 70%-75% ethanol with water
• Do NOT spray household cleaners or surface
disinfectants directly on your Tyro Go, and
do not use solvents like acetone, white spirits,
or isopropanol
• Apply the 70%-75% ethanol with water to a
cloth, gently rub the exterior of your Tyro Go
• Aim to clean your Tyro Go daily.
If your reader gets a significant amount of
use, you should consider cleaning it multiple
times per day
4.2 Lost or stolen Tyro Go
If your Tyro Go is lost or stolen, please call the Tyro Customer Support team at 1300 00 TYRO (8976)
immediately for remote deactivation. Acting promptly will help to reduce any potential for fraud.
4.3 Damage to your Tyro Go
If your Tyro Go becomes damaged in any way, please call the Customer Support team immediately
for assistance.
4.4 End of service
If you choose to end your Tyro Go service, please let the Customer Support team know as soon as possible,
so they can remotely deactivate your reader and your account. After deactivation, the reader will no longer be
available for transactions.
Tip:
Keep a bottle of hand sanitiser near your Tyro Go and
encourage anyone that needs to touch the reader to
please sanitise their hands first.