Welcome to your new
Tyro Go EFTPOS reader
1. Quick start 3
1.1 Download the Tyro Go EFTPOS reader App (Tyro Go App) 3
1.2 Log into the Tyro Go App 3
1.3 Charge your device 3
1.4 Pair the app with your Tyro Go 3
1.5 Perform a test transaction 3
2. Getting started 4
2.1 What's in the box? 4
2.2 Get the Tyro Go App 4
2.3 Get to know the Tyro Go App 4
2.4 Get to know your Tyro Go 4
2.5 Log into the Tyro Go App 5
2.6 Pairing your Tyro Go 5
2.7 Connecting your Tyro Go to an additional smart device 5
2.8 Charging your Tyro Go 6
2.9 Typical tasks on Tyro Go 7
2.9.1 Accepting card payments 7
2.9.2 Issuing an email receipt 8
2.9.3 Resending an email receipt 8
2.9.4 Refunding a transaction 9
2.9.5 Viewing transaction history 11
3. Other products available to you 12
3.1 Tyro Portal 12
3.2 Tyro App 12
3.3 Tyro Service Status 12
4. Support and care 13
4.1 Cleaning your Tyro Go 13
4.2 Lost or stolen Tyro Go 13
4.3 Damage to your Tyro Go 13
4.4 End of service 13
5. Frequently asked questions 14
5.1 How do I check the battery level of my Tyro Go? 14
5.2 How frequently should I charge my Tyro Go? 14
5.3 Can I perform a transaction while offline? 14
5.4 How do I check the connectivity of my Tyro Go to the Tyro Go App? 14
5.5 Why are my login attempts unsuccessful? 14
5.6 What if I forgot my user PIN? 14
5.7 When will card PIN verification be prompted during a transaction? 14
5.8 What if I lose my Tyro Go or smartphone? Will my account be at risk? 15
5.9 What if my transaction was interrupted, or I’m not sure if the transaction was completed? 15
5.10 What if my transactions are not in "Sales history?" 15
5.11 What if I drop my Tyro Go? 15
5.12 What if I try and open my Tyro Go? 15
6. Troubleshooting 16
6.1 My Tyro Go keeps disconnecting. Why? 16
6.2 How do I restart my Tyro Go? 16
6.3 My Tyro Go won’t charge 16
6.4 Error Codes 16
7. Cautions 17
8. Tampering and safe disposal 17
9. Other things you should know 18
9.1 Devices supported 18
9.2 Accessories 18
9.3 Updating the Tyro Go App software 18
9.4 Updating your Tyro Go EFTPOS reader firmware 18
9.5 Status LEDs 18
10. Warranty 18
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