Tyro Go EFTPOS reader user guide 15
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5.8 What if I lose my Tyro Go or smartphone? Will my account be at risk?
Kindly report the loss to Tyro Customer Support on 1300 00 TYRO as soon as possible so we can lock the account.
5.9 What if my transaction was interrupted, or I’m not sure if the transaction was completed?
Before performing another transaction, navigate to “Sales history” to search for the transaction.
All non-settled transactions, including refunded transactions displayed in “Sales history”, are approved and
successful transactions. Settlement time is 5 am, after which the history will be cleared from the transaction list.
If your transaction is not listed before the 5 am settlement time, then the transaction did not occur, and you can
request to perform the transaction over again.
5.10 What if my transactions are not in "Sales history?"
All transactions displayed in “Sales history” are approved transactions (not settled) and refunded transactions.
If the transaction is not displayed, the transaction was not successful, or the transaction has already been settled.
Settlement time is 5 am, after which the history will be cleared.
5.11 What if I drop my Tyro Go?
Your Tyro Go might not work if it is damaged. Kindly reach out to Tyro Customer Support for assistance.
5.12 What if I try and open my Tyro Go?
Do not open your Tyro Go. For your protection, your reader has an auto-wipe feature that stops it from
working when someone tries to tamper with it. Kindly reach out to Tyro Customer Support for assistance.
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