Tyro Go EFTPOS reader user guide 17
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7. Cautions
• Do not switch apps when taking payments. Allow the transaction to process completely before
switching or closing the Tyro Go App
• Do not use while operating a vehicle
• Do not leave in a vehicle in extreme heat
• Do not drop, knock, or shake your Tyro Go. Rough handling could break internal circuit boards
and mechanics
• Do not expose your Tyro Go to rain or spilled beverages
• Avoid contact with other metal objects (e.g., keys/coins in pocket) to avoid unsightly scratches.
• Avoid activating buttons with long, pointed fingernails
• Avoid charging the battery in intense heat or extremely cold environments. The battery has its
optimum performance at an ambient temperature of -10°C to +40°C
• Store your Tyro Go in a cool, dry place. If in long term storage, ensure the battery is fully charged
before storage. Check the battery level periodically and recharge every six months to avoid damage
to the device or battery
• Do not disassemble your Tyro Go or accessories. If service or repair is required, contact Customer
Support to organise for the device to be returned. If the device is disassembled, this
will void the warranty and will render the device inoperable
8. Tampering and safe disposal
Ensuring you’re protected
The PCI Security Standards Council requires that all companies and personnel taking in-person payments
or physically interacting with a payment card, must be trained to protect card payment devices.
To protect your business and customers from fraud, we advise the following steps:
1. Maintain an inventory
When you receive a new Tyro Go, make a list of your device’s model and serial number, and keep it in a safe place.
Make a diary note to regularly check your device against this list for any evidence of substitution.
2. Safeguard against tampering
Each Tyro Go ships with a unique software key that allows only authorised customers to use it. That key is
automatically wiped when the reader is tampered with (someone tries to open and disassemble the reader)
or broken (cannot accept payments anymore). If tampered with, the first and second LEDs on the left of the
reader will flash red continuously.
Even with this key, we do recommend other actions to stay on top of fraud.
When unattended, specifically out of business hours, ensure the reader is stored safely to avoid theft and
manipulation, and check the reader each day for any signs of tampering.
During regular business hours, inspect your reader from time to time. Specifically, look for unauthorised changes
to the device, including new or frayed stickers, broken seals, a change in look or colour of your reader, damage to
the device - especially around the seams, or any damage to cables or other materials that could mask damage.
If you suspect tampering of your device, suspect unusual login activity, or if your device has gone missing –
please contact Tyro Customer Support immediately on 1300 00 TYRO.
To safely return your Tyro Go
If you need to return your Tyro Go for any reason, please call Tyro Customer Support 24/7, and they will
instruct you on how to return your device safely and securely to Tyro.
Please note: Tyro will never send someone to service devices on-site.
For more security information, please refer to www.tyro.com/security.
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