Tyro Go EFTPOS reader user guide 16
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6. Troubleshooting
Error Code Display Message Description
2002 Session is expired Error session timeout
3011 You have exceeded a maximum number of attempts.
Please contact Tyro
Mobile user account is
blocked/suspended
3020 Please activate account using another phone/device Business’ phone/device does
not match
5010 Mobile user account is blocked/suspended Business’ phone/device does
not match
5110 Unable to continue transaction. Please try again Error during payment
transaction. ID out of sync
5120 Unable to process payment. Please try again later. If the
problem persists, please contact Tyro
The batch has failed, or is
unsuccessful
7005 An error has occurred. Please remove the card and try again Card cannot be detected
7056 Transaction failed Transaction amount exceeded
limit
9001 Error detected while processing card Invalid card (ie. ATM and other
chip-based Smart Card)
6.1 My Tyro Go keeps disconnecting. Why?
Try these troubleshooting steps:
• Close and reopen the Tyro Go App on your device
• Ensure the app software is current
• Turn on Bluetooth from your smart device settings
• Ensure your Tyro Go is within 10 metres of your smart device
• Check that your Tyro Go has adequate battery power
• Restart your smart device
• Restart your Tyro Go
• Move your Tyro Go away from common sources of Bluetooth interference such as
microwave ovens, poorly shielded power lines, 4GHz cordless telephones, or Wi-Fi speakers
• If you are using an Android device, clear the Bluetooth cache
• If using an Apple device, see Apple’s article on Bluetooth interference for additional information
6.2 How do I restart my Tyro Go?
Hold in the power button momentarily until you hear a series of descending tones.
To turn it back on again, hold in the power button until you hear ascending tones.
6.3 My Tyro Go won't charge
• Plug the charging cable into another USB port
• Force shut down of your Tyro Go by holding in the power button
If you are still having problems, contact Customer Support.
6.4 Error Codes
The following are error codes you may experience on the Tyro Go App:
In the unfortunate situation your reader is damaged and needs to be returned,
please call Customer Support on 1300 00 TYRO,
available 24/7, 365 days a year
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