More information
‣
Opening and closing transmitter cover (page 17)
‣
Connecting to web interface (page 39)
‣
Creating web interface users (page 40)
‣
Logging in to web interface (page 42)
9.5 Troubleshooting
If you have a problem with using the transmitter, check the following tables before contacting
Vaisala. If the problem you have is not listed in the tables, or if the proposed solution does not
fix the problem, contact Vaisala technical support.
If you suspect that the problem is with the probes attached to the transmitter, you can also
check the probe diagnostics and status with the Insight software and Modbus status registers.
For probe-specific register information, see the connected probe's Modbus documentation.
Problem: A power outage occurred.
Possible cause: Solution:
Wait for the transmitter to power up again. This will take some
minutes.
When the transmitter powers up, it will continue to show
measurements just like before the power outage.
To access the web interface again:
1. Check the current IP address of the transmitter on the
touchscreen, at the bottom left corner of the configuration
menu .
2. Reconnect to the web interface using the current IP address.
Problem: You cannot access the web interface login page.
Possible cause: Solution:
The Network o/on setting on
the touchscreen may be o.
1. Make sure that the Network o/on setting on the
touchscreen is on.
• Menu path on touchscreen: Menu > Transmitter > Network
2. Check the current IP address of the transmitter on the
touchscreen, at the bottom left corner of the configuration
menu .
3. Reconnect to the web interface using the current IP address.
If the transmitter's IP address is
assigned via DHCP, the IP
address may have changed, for
example, because the
transmitter has been restarted.
Chapter 9 – Maintenance and troubleshooting
67
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