Dedicated Outdoor Air Unit 37
Always have a completed Pre-Start-Up Checklist and Start-Up Checklist prior to requesting parts or service information.
Symptom Possible Cause Corrective Action
Low 
discharge 
pressure
Insufficient refrigerant charge.
Check subcooling, check for leak. Repair leak and add 
refrigerant.
Defective or improperly adjusted 
expansion valve.
Check superheating and adjust thermal expansion valve.
Low suction pressure. See “low suction pressure”.
Faulty condenser temperature controls. 
(Condensing fan cycle switch).
Check condenser controls and reset to obtain desired 
condensing temperature.
Compressor 
short cycles
Thermostat location or controls 
malfunction.
Check thermostat, check heat anticipator setting.
Improper refrigerant charge. Check subcooling, verify superheat.
Defective high or low pressure control. Check high or low pressure switch.
Poor air distribution. Check ductwork for recirculating.
Low airflow at evaporator coil. Check blower operation and airstream restrictions.
Incorrect unit selection (oversized). Contact factory.
Compressor 
loses oil
Refrigerant leak. Check system for leaks. Repair leaks and add refrigerant.
Short cycling. Check low pressure control settings.
Refrigerant flood back.
Check thermal expansion valve setting. Check for 
refrigerant overcharge. Check crankcase heater 
operation.
Reheat flush cycle inadequate. Contact factory.
Not enough 
capacity 
or lack of 
performance
Refrigeration undercharged. Check subcooling. Adjust charge, if necessary.
Dirty filter or evaporating coil. Check filter, coil and airflow.
Dirty or clogged condensing coil. Check coil and airflow.
Air or other non-condensables in 
system.
Check equalized high side pressure with equivalent 
outdoor temperature.
Restriction in suction and liquid line. Check for restrictions in refrigerant circuit.
Control contacts stuck. Check wiring.
Excessive load. Add more equipment or reduce room load.
Liquid line  
is frosted  
or wet
Restriction in liquid line.
Clear restriction upstream of point of frosting. (Note: 
liquid line frosting in normal on ASHP units).
Suction line 
is frosting
Insufficient evaporating coil airflow.
Check airflow, check filters, check VFD control signal for 
proper operation. 
Malfunctioning or defective expansion 
valve.
Check bulb of thermal expansion valve.
Frost on 
evaporating 
coil (Note: 
Normal on 
ASHP units 
in heating 
mode).
Hot gas bypass valve not functioning 
properly (if equipped).
Check valve. If defective, replace.
Manual hot gas bypass valve closed (if 
equipped).
Open valve.
Low load or airflow. Increase airflow, check filters.
Troubleshooting – Refrigeration Circuit