UNISON COMFORT TECHNOLOGIES
LIMITED WARRANTY & DISCLAIMER POLICY
(Please read the Unison Comfort Technologies terms and conditions
of sale Section 9 for additional details, conditions and exclusions.)
PRODUCT WARRANTY
Unison warrants that at the time of delivery and for a period of twelve (12) months from the initial
startup or eighteen (18) months from the date of shipment, whichever is less, its products will be free
from defects in materials and manufacture, provided that the products have been installed properly,
maintained and operated under normal conditions and serviced in accordance with Unison’s
instructions, and are operating within capacities and ratings set forth in design specifications. Labor
or consumable parts are not included in this limited standard product warranty. Consumable
parts include, but are not limited to, refrigerant, belts and filters.
START-UP LABOR LIMITED WARRANTY
While labor is not included in the Unison standard product warranty, Unison offers a limited labor
warranty, for a period beginning on the start-up date and continuing for sixty (60) days, with the
completion and documentation of a qualified start-up. The limited labor warranty will not be available
if the product warranty has expired.
Start-up services are included on all Innovent compressorized products, and may be available as an
option on other Unison products. These services must be performed by a Unison Certified Technician.
Startup services include verifying proper operation of the unit, including proper refrigerant charge and
repair of minor refrigerant leaks outside the coil. At the completion of start-up, an approved start-up
record must be submitted to the Unison service department for processing. Once the start-up record is
received, the (60) day limited labor warranty, from date of start-up, will be activated. Labor
associated with the diagnosis, validation and repair of warranty parts failures will be covered
outside of the start-up, at a negotiated labor rate. Associated diagnostic time will not exceed 4
hours and travel time will not exceed 3hrs.
CONSIDERATIONS REGARDING PARTS-SUPPLIED-BY-OTHERS
Unison may supply equipment at a customer’s request which has components, like controls, sensors,
drives, which are engineered, provided, programmed or configured by other non-Unison parties.
Unison does not provide a warranty for these parts or components. These components can be mounted
in the factory or at the jobsite. In these instances, Unison’s support is limited to verification of basic
functionality of the components and not the overall operation or integration of the equipment within
the overall building HVAC system. As stated in the Unison Terms & Conditions – No warranty
herein extended shall apply to repair or correction of conditions arising from improper or incorrectly
connected air duct, piping, wiring, power supply, blown fuses, freezing, improper Product control
when programmed by non-Seller controls, or personnel, or by anyone other than Seller employee or
its representative. In these situations, Unison will assist in the diagnosis of issues and provide support
to the customer provided the customer issues a purchase order to cover Unison’s expenses in doing so.
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