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© VeriFone, Inc. All rights reserved.
Installation Guide Carbon Mobile 5
5. Service and Support
The Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer
device does not contain user-serviceable parts. Unless expressly directed,
refrain from attempting any service, adjustments, or repairs on the unit
under any
circumstance.
For product service and repair information:
• USA – Verifone Service and Support Group, 1-800-837-4366
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
Returning a
Device for
Service
You must obtain a Merchandise Return Authorization (MRA) number before
returning the terminal to Verifone. The following procedure describes how to
return one or more terminals for repair or replacement (U.S. customers only).
1 Get the following information from the printed labels on the back of each
Verifone Carbon Mobile 5 device to be returned:
• Product ID, including the model and part number. For example, “Verifone
Carbon Mobile 5” and “M278-XXX-XXX-XXX.”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
• Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA department
is open Monday to Friday, 8 A.M. to 8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone
local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le
remplacement des appareils Et accessoires.
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