VeriFone Vx520 Manual

TABLE OF CONTENTS:
1. BEFORE USE
1.1 Important ..................................................................................... 4
1.2 Terminal structure ......................................................................... 5
1.3 Connecting the cables ................................................................... 6
1.3.1 Connecting the power cord .................................................. 6
1.3.2 Connecting the Ethernet cable ............................................. 7
1.4 Battery ......................................................................................... 8
1.5 SIM card ....................................................................................... 9
1.6 Changing the paper ......................................................................10
1.7 Using the menus ..........................................................................10
1.8 Letters and special characters ....................................................... 11
1.9 Terminal start-up and shutdown .................................................... 11
1.10 Testing the connection ................................................................11
1.11 PA-DSS standard ....................................................................... 11
2. SETTINGS
2.1 Terminal settings ..........................................................................12
2.2 Parameter printing .......................................................................12
2.3 Batch time ...................................................................................12
2.4 Cashier number ...........................................................................12
2.5 Time and date settings .................................................................13
2.6 Static IP-address .........................................................................13
2.7 Power options ..............................................................................13
2.8 Sounds .......................................................................................13
2.9 Audit log IP ..................................................................................13
3. DOWNLOADS
3.1 Downloading applications ............................................................14
3.2 Parameter downloading ................................................................14
4. DAILY USE
4.1 Transactions ................................................................................15
4.1.1 Chip card transactions ........................................................15
4.1.2 Swipe card transactions ......................................................16
4.1.3 Contactless card transactions .............................................17
4.1.4 Reversal ............................................................................18
4.1.5 External void ......................................................................18
4.1.6 Manual entry ......................................................................19
4.1.7 Receipt copy ......................................................................19
4.1.8 Refund ..............................................................................20
4.1.9 Cash back ..........................................................................21
4.2 Online transactions ......................................................................21
4.2.1 General information on online transactions ...........................21
4.2.2 Online batch .......................................................................22
4.3 Reports and bank connection .......................................................22
4.3.1 Print batch .........................................................................22
4.3.2 Monthly report....................................................................23
4.3.3 Send Batch ........................................................................23
4.3.4 Blacklist .............................................................................24
4.3.5 Report explanations ............................................................25
4.3.6 Issue report ........................................................................26
4.3.7 Issue acknowledgment .......................................................27
4.4 Authorization notifications ....................................................... 28-29
5. SPECIAL FUNCTIONS
5.1 Cash receipt ................................................................................30
5.2 Extra amount ...............................................................................30
5.3 VAT .............................................................................................31
5.4 Mandatory authorization ...............................................................31
5.5 Preauthorization ...........................................................................31
5.6 Invoice ........................................................................................32
5.7 Multiuser version ..........................................................................32
5.8 Product version ............................................................................33
5.8.1 Forming VAT-groups ...........................................................33
5.8.2 Forming product groups .....................................................34
5.8.3 Product and VAT group lists ................................................35
5.8.4 Product transaction ............................................................35
5.8.5 Reversal of a product transaction ........................................35
5.8.6 Product reports ..................................................................36
6. TROUBLESHOOTING
6.1 Messages on the screen ...............................................................37
6.2 Messages on the receipt ...............................................................38
6.3 Other exceptions .........................................................................38
6.4 Service ........................................................................................39
7. TECHNICAL DETAILS ...................................................................... 40
8. USEFUL CONTACT INFORMATION .....................................................41
8.1 How to return the payment terminal ...............................................41

VeriFone Vx520 Specifications

General

Peripheral Ports	RS-232, USB
Power Supply	100-240 VAC, 50/60 Hz
Operating Temperature	0°C to 50°C (32°F to 122°F)
Processor	400 MHz ARM11
Memory	128 MB Flash
Display	128 x 64 pixel LCD with backlight
Connectivity	Dial-up, Ethernet
Card Readers	EMV chip
Contactless	Optional
Printer	Integrated thermal printer
Security	PCI PTS
SAM Slots	3
Compliance	EMV Level 1 & 2, RoHS