view21 VV107ZRH - Connectivity and App Issues

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iPad/iPhone Troubleshooting
Problem Possible cause What to do
WiFi not connected. Go to WiFi set up in the System Menu. When
connected the WiFi icon will appear in the top left
corner of your iPad.
Connection to View21 Digital Box failed. Your Digital Box is either: In Standby or Needs to
be connected to your local network.
To pair the App with the View21 Digital Box you
will need to connect the Digital Box to your local
network using an Ethernet cable.
The View21 Play companion app is not streaming
video content to my iPad. Or streaming video is
working but then it suddenly stops.
You cannot stream video content to your iPad
while the BBC iPlayer application is in use on the
View21 box. If video content is streaming to the
iPad and the BBC iPlayer application is then started
on the View21 box, this will cause iPad streaming
to stop.
From the View21 box, cancel the BBC iPlayer
application by switching to a Freeview channel.
WiFi Troubleshooting
Problem Possible cause What to do
Low signal. Your Digital Box is either too far from your WiFi
router, or walls or metal objects between the
Digital Box and router is causing interference.
Move the Digital Box closer to the WiFi router or
remove any obstacles between the two.
Network out of range. Your Digital Box is either too far from your WiFi
router, or walls or metal objects between the
Digital Box and router is blocking the signal.
Move the Digital Box closer to the WiFi router or
remove any obstacles between the two.
Connecting to a different router or hotspot. Re-run the WiFi setup (refer to page 39).
View21_VV107ZRH_HD Digital TV Recorder_UG_V3.indd 45 11/07/2013 15:40:18