44 Troubleshooting
Troubleshooting
Please note indoor aerials are not recommended for use with this product (this includes loft aerials)
otherwise you may experience problems with reception or picture break-up on some channels.
Problem Possible cause What to do
Standby light not lit. Mains adaptor unplugged.
Mains socket switched off.
Connect mains adaptor.
Switch on mains socket.
No signal found. Aerial is disconnected.
Aerial is damaged/misaligned.
Out of digital signal area.
Connect aerial lead.
Check aerial and connections.
Ensure that you are capable of receiving
Digital TV. See www.freeview.co.uk
No picture or sound. HDMI cable not securely connected.
Volume is set to minimum or mute.
Check HDMI connections at both ends of the
cable.
Check volume settings.
Scrambled channel message. Channel is scrambled. This digital box is not able to decode scrambled
channels (subscription channels).
No response to remote control. Digital box is switched off.
Remote control not aimed correctly.
Front panel obstructed.
Remote control batteries have run out.
Plug in and turn on plug.
Aim remote control at the front panel.
Move obstructions from the front of the digital box.
Replace the remote control batteries.
Forgotten PIN code. The default PIN is 0000.
Contact the helpline 0844 472 8021
You have moved your digital box and are no
longer able to receive digital channels.
Re-tune your digital box.
Try a signal booster or a direct feed from the aerial.
My View21 box is not playing all YouTube videos. YouTube contains video in some formats that can
be played on PCs only. The video you selected is
one of these.
Select another video to view. Please refer to
View21.com/support for more information.
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View21_VV107ZRH_HD Digital TV Recorder_UG_V3.indd 44 11/07/2013 15:40:18
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