MGW Ace Encoder HEVC Encoding and Streaming Appliance
User Manual, Version 2.1 94
APPENDIX C
VITEC provides phone supports and online helpdesk access during standard business hours.
Silver, Gold and Platinum customers are eligible to access preferred support tools as described in
your extended support agreement. For more information, visit our web site at
https://www.vitec.com/support/.
The VITEC's Products Knowledge Base is part of our web site at http://support.vitec.com/portal/.
It offers technical tips, downloads of user manuals, access to latest firmware files and general
information about IPTV products.
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