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ANOMALOUS BEHAVIOR OR NON-RESPONSIVE SYSTEM
Non-responsive Programmer or Wand
Solution Steps for Programmer:
Charge programmer – Plug programmer into A/C outlet
Shut down – Press and hold the power button for 5 seconds,
and then release. Follow on-screen instructions to shut down
If programmer is still non-responsive, press and hold power button to
force a shut down (approximately 10 seconds)
Reboot – Power on the programmer
Solution Steps for Wand:
Verify wand battery power - If the orange low battery light is on,
replace the wand batteries
Perform soft reset - Press and hold wand power button for 5
seconds and release
Verify:
• Programmer has adequate charge
• Programmer has correct date/time
Proceed with intended use
Contact LivaNova Technical Support
Yes
Yes
No
Device
Responsive?
Issue:
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