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WAND NOT COMMUNICATING WITH GENERATOR
Potential causes for communication issues between the Wand and generator
include the following:
• Depleted Wand batteries
• Moving Wand away from generator during communication
• Electromagnetic interference (EMI), such as OR lights
• Generator battery at End of Service (EOS)
• Magnet placed over generator
• Defective Wand, Programmer, or generator
“Generator not found...”
“Error communicating with generator…”
Check Wand Placement
• Confirm wand is placed over the generator
• Rotate wand 45 degrees
• Confirm generator pocket is not more than 1 inch below the
skin, not muscle (during surgery)
Remove Magnet Presence
• Confirm magnet is not placed over the generator
Retry Communication
Successful
Connection?
Error Messages
Contact LivaNova Technical Support
Proceed with session
No Yes
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