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The charging logs do not appear on the myWallbox website or the Wallbox App
In order for the charging statistics to appear in the app or the myWallbox portal, the Commander 2 must be
connected to the internet. First check the internet connection.
If the charging statistics still do not appear, you can do the following:
Check for the latest version of firmware in your Commander 2 and make sure your Commander 2 is
updated.
Remove the Wallbox app from your phone, redownload the app, connect to your Commander 2 using
Bluetooth and allow the device to sync to your phone. This will allow the Commander 2 to send the
statistics using Bluetooth instead of the internet.
Reset the charger system. On the Commander 2 go to: Settings > System > Restart.
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Service
Need more assistance? You can reach out to us on:
service@wallbox.com
www.wallbox.com
België/Belgique
+32 28082353
+45 89870290
+49 303 11 99629
+34 930181668
Danmark
Deutschland
France
+33 186260541
+39 694804494
+31 202410845
España
Italia
Nederland
Norge
+47 51742000
+351 308809158
+43 720882116
Portugal
Österreich
Schweiz/Suisse
+41 435084675
+46 852503203
+44 2039097682
Sverige
United Kingdom
CHARGING LOGS
Warning messages
Your power supply is constantly checked by the Wallbox in order to ensure safe operation. If one of the
parameters is outside the correct operating range, the Wallbox will not allow you to charge your vehicle and
will show you a warning message on the screen:
Unavailability of the charging station:
• Turn o the circuit breaker and wait a few seconds before turning it back on
• If this doesn’t work, consult with your installer to make sure that the current selector is not at position 0.
No power to the charging station:
• Disconnect the charging cable from the vehicle. Turn o the circuit breaker, wait 10 seconds, then turn the
circuit breaker back on. Then reconnect the charging cable to the vehicle.
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