Wallbox QUASAR - Troubleshooting; General; Charger does not power up; Charging session did not start

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Troubleshooting
GENERAL
Charger does not power up
This could mean that there is no current reaching the Wallbox. The circuit breaker could be o or has
tripped. Please check the circuit breaker and make sure that it is working. Press the test button on the
circuit breaker - it should disconnect itself.
Charging session did not start
The reasons could be any of the following:
• The vehicle is scheduled to charge at a later time.
• The vehicle is completely charged.
• The vehicle may have an error, check the vehicle.
• The charging plug is not connected properly, reconnect the plug.
• The charging plug may be dirty or damaged, ensure that it is in good condition.
• The charging session was programmed when the EV gun was plugged into the vehicle so the
charging session was not taken into account. Please delete the programmed charge and make
sure that the EV gun is not in the vehicle. Then, sync the app to the Wallbox, then programme the
charging session.
The vehicle has not charged completely, the charging time is greater than normal or the vehicle only
charges at a low power
When the vehicle’s charging session is almost complete, the charging speed begins to fall. The
charging process will automatically stop when the battery reaches 97% (The battery will never will be
fully charged to 100%). This is an intentional behavior, necessary to allow the charge download process
(V2G) to work properly.
On the other hand, if the charger or the vehicle detects a temperature that is too high, the charging
power is reduced for safety reasons.
Also, you may need to update the firmware of the charger. Enter your Wallbox app and select Settings
and see if at the bottom there is a little pop up saying “Updates are available for this charger”. If so, select
this and update the firmware of the charger.
If the vehicle only charges at a low power, and has never charged at a higher power, please check with
the installer so they can check the current selector inside the Wallbox charger.
The charging cable does not disconnect from the vehicle
The charging session has not been ended by the vehicle. End the charging session from the vehicle
before removing the charging cable. Check the vehicle user guide in order to ascertain how to do this
because each vehicle has dierent requirements.
The screen is completely black and won’t react to gestures
Please make a gesture right of the corner of the Wallbox charger for 10 seconds and see if the screen
turns on.