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CONNECTIVITY
The Wallbox app does not connect to the charger
Assure that the Bluetooth is enabled on your smartphone or tablet.
The BLE range is less than 10 meters - stay inside that range.
Turn o and on your phone’s Bluetooth and try to connect again.
Close the Wallbox app and open it up again.
Check to see that the latest version of the app is downloaded on your phone.
If the screen is completely black but the charger is turned on, let’s start with a “clean slate” by restoring
and reinstalling the firmware using the Wallbox app on your phone.
Please enter the Wallbox app with your account, activate bluetooth and be close to the Wallbox charger.
Select your charger.
Then please select the gear icon on the top right and then select Advanced Options > Restore.
Once the system has reset to factory settings, go back to the Settings section and at the bottom there
will be a small “pop-up” that will say “Updates are available for this device”.
Click this message and make sure you do not turn o the phone or leave the Bluetooth range for the
duration of the installation as it may take a few minutes.
There is no Wi-Fi coverage where the charger is installed
If it is not possible to install the Wallbox charger anywhere else, a Wi-Fi extender could be the solution.
The charger can also be connected to the Internet with an Ethernet cable.
A subscription plan called “Wallbox Always Connected” can be purchased with our sales team so you can
always have your charger always connected to the Internet.
There is Wi-Fi coverage, but there are connection problems
Check that your Wi-Fi network and Internet are working correctly.
• Try to connect another device and check that the network is active and can be connected to the
Internet.
• Restart your router and check the connections.
• Open the ports on your router. In order to connect your charger, the following ports will need to be
open:
TCP 80 Used for data transfer
UDP 123 Used for time synchronisation
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