65
Polaris
ENGLISH
User manual
20 Malfunctions and related solutions
Problem Cause Solution
MACHINE LACKING POWER The machine is o. Turn on the machine.
NO WATER IN BOILER The water supply tap is closed. Open the water supply tap.
TOO MUCH WATER IN BOILER
Malfunction of the electrical system or hydraulic
system.
Call for Technical Assistance.
STEAM DOES NOT COME
OUT OF STEAM SPOUTS AND
AUTOSTEAMER
t The nozzle sprayer is clogged.
t The machine is o.
t Clean the steam nozzle sprayer.
t Turn on the machine.
STEAM MIXED WITH WATER
COMES OUT OF THE NOZZLES
AND THE AUTOSTEAMER
Malfunction of the electrical system or hydraulic
system.
Call for Technical Assistance.
NO DISPENSING The water supply tap is closed. Open the water supply tap.
WATER LEAKS FROM
THE MACHINE
t The pad does not drain.
t The drain pipe is broken or detached or the water
ow is obstructed.
t Check the sewer drain.
t Check and restore the connection of the drain pipe
to the pad.
COFFEE IS TOO HOT or
TOO COLD
Malfunction of the electrical system or hydraulic
system.
Request Technical Assistance.
COFFEE IS BEING
DISPENSED TOO QUICKLY
Coee is ground too coarsely Adjust the grinding of the coee.
COFFEE IS BEING
DISPENSED TOO SLOWLY
Coee is ground too nely. Adjust the grinding of the coee.
WET COFFEE GROUNDS
t Dispensing group is dirty.
t The dispensing unit is too cold.
t Coee is ground too nely.
t The coee is too old.
t Wash the group with the blind lter.
t Wait for the group to heat up completely.
t Adjust the grinding of the coee.
t Replace with fresh coee.
THE PRESSURE GAUGE
INDICATES AN
UNACCEPTABLE PRESSURE
Hydraulic system failure Call for Technical Assistance.
THERE ARE GROUNDS
IN THE CUP
t The lter holder is dirty.
t The lter holes are worn.
t The coee is not ground evenly
t Clean the lter holder.
t Replace the lter.
t Adjust the grinding suitably.
THE CUP IS DIRTY WITH COFFEE
SPURTS
t Coee is ground too coarsely
t The lter’s edge is damaged
t Adjust the grinding of the coee.
t Replace the lter.
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