Problem Solving
7-2 Xerox 4112/4127 EPS
User Guide
Symptoms Causes and Actions
Cause Is power of the correct voltage being supplied?
Action Make sure that the power supply is 200 -240 V
(volts),
15 A (amperes).
Make sure that power of capacity compatible
with the specified maximum power
consumption of the machine
(2.8 - 3.1 KVA) is being supplied.
Display is dark. YES Cause Is the Power Saver button on?
If NO, go to next symptom. Action The machine is in the Power Saver mode. Press
the Power Saver button on the Control Panel
to cancel the Power Saver mode.
Refer to Power Saver Mode on page 1-12.
If problem is not solved, go to next Cause/
Action.
Cause Is the Brightness Dial set too low?
Action Use the Brightness Dial to adjust display
brightness.
Refer to User Interface (UI) on page 1-5.
A message is displayed. YES Cause Has a paper jam or document jam occurred?
If NO, go to next symptom. Action For information on paper jams, refer to Paper
Jams on page 7-22.
If problem is not solved, go to next Cause/
Action.
Cause An error code displayed?
Action Refer to Error Codes on page 7-13.
The machine is not working
properly.
YES Action Refer to Machine Troubleshooting on page 7-3.
If NO, go to next symptom.
Image quality is poor. YES Action Refer to Image Quality Problems on page 7-6.
If NO, go to next symptom.
Trouble during printing. YES Action Refer to Print Troubleshooting on page 7-10.
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